Privacy Policy & Data Protection
1. Introduction
This Privacy Policy explains how Mour Hotel (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a reservation, stay at our property, or interact with us in any way. We are committed to safeguarding your privacy and complying with the UK GDPR, Data Protection Act 2018, and all applicable data protection laws.
By using our website or services, you agree to the practices described in this policy.
2. Data Controller
Mour Hotel, Lake View Drive, Nottinghamshire, NG15 0EA
We determine the purposes and means of processing your personal data.
3. Information We Collect
We may collect the following categories of personal data:
A. Information you provide directly
Full name
Email address
Phone number
Postal address
Payment details (processed securely by our payment provider; we do not store full card numbers)
Booking details (dates, preferences, special requests)
Identification documents (if required by law)
B. Information collected automatically
IP address
Browser type and version
Device information
Cookies and tracking data
Website usage statistics
C. Information from third parties
Online travel agencies (e.g., Booking.com, Expedia)
Payment processors
Marketing partners (only if you have consented)
4. How We Use Your Information
We process your personal data for the following purposes:
To manage and confirm your booking
To provide hospitality services during your stay
To process payments and issue invoices
To communicate with you regarding your reservation
To improve our website and services
To comply with legal obligations (e.g., guest registration requirements)
To send marketing communications (only with your consent)
5. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contractual necessity – to fulfil your reservation
Legal obligation – compliance with local laws
Legitimate interests – improving services, ensuring security
Consent – for marketing or optional services
You may withdraw consent at any time.
6. Cookies & Tracking Technologies
Our website uses cookies to:
Enable essential site functionality
Analyse website traffic
Improve user experience
Personalise content
You can manage cookie preferences through your browser settings or our cookie banner.
7. Sharing Your Information
We may share your data with:
Payment processors
Booking platforms
IT and website service providers
Government authorities (where legally required)
Professional advisers (e.g., accountants)
We never sell your personal data.
8. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards such as:
Standard Contractual Clauses
Adequacy decisions
Secure encrypted transfer methods
9. Data Retention
We retain your personal data only as long as necessary:
Booking records: typically 6 years for accounting purposes
Guest registration: as required by local law
Marketing data: until you withdraw consent
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
11. Data Security
We implement technical and organisational measures to protect your data, including:
Encrypted connections (SSL)
Secure payment processing
Access controls
Regular security audits
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
12. Children’s Privacy
Our services are not directed at individuals under 16. We do not knowingly collect children’s data.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated revision date.